FAQ

Frequently asked questions

How do I provide my pets photograph?


Please provide us with a high resolution image of your pet(s) via email quoting your order number.

It is important to us that you always receive a friendly, efficient and personal service when ordering through furrbabies.co.uk. You can order 24 hours a day on our website.
If you would like advice or would rather speak to someone about an order, please feel free to call us on 07733 107997 (9am – 5pm weekdays + 24 hour answering service) or email us at admin@furrbabies.co.uk




Where is my order?


Standard items are usually despatched between 3-5 working days. Personalised orders may take longer depending on how busy we are. We aim to send all personalised products within 5-10 working days of ordering. If your order is urgent please let us know and we will always do our best to accommodate.




I haven't received my order, what should I do?


Please get in touch as soon as possible on 07464 691919 (9am – 5pm weekdays + 24 hour answering service) or email us at admin@furrbabies.co.uk




Do you ship internationally?


Unfortunately we cannot offer a flat fee for shipping internationally at the moment. However, if you're interested in any of our products but live outside of the UK, please do get in touch. We can look to accommodate any order with a personalised quote.




Where are you based?


Furrbabies.co.uk is based in Bournemouth on the South Coast of England. The business was born by TJ in 2020 after successfully running a dog walking and sitting business since 2015.




Do you do bespoke artwork for any animal?


Absolutely! Your furr baby doesn’t need to be furry. We work with all kinds of pets from tortoises to terrapins and foals to felines.